Privacy Policy

Effective Date: October 9, 2026
Last Updated: October 9, 2026

Badco.AI develops and owns technology that supports AI-powered communications and business operations. Badco Systems provides contracted services involving the processing of personal information for customers and business partners. In this Privacy Policy, “Badco,” “we,” “us,” and “our” refer to Badco.AI and Badco Systems, as applicable to the website or service involved. The entity responsible for particular personal information depends on the circumstances and the applicable service agreement.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with the badco.ai website and services we provide. Where we process information on behalf of a dealership or other business customer, that customer may determine the purposes and means of processing, and its own privacy notice may also apply.

1. Information We Collect

Depending on how you interact with us or our customers, we may process:

  • Contact and business information: names, email addresses, phone numbers, company or dealership affiliation, job titles, and information submitted through forms or business inquiries.
  • Communications and interaction information: text messages, chat messages, call metadata, and, where enabled and permitted, call recordings, transcripts, summaries, and related AI-generated responses.
  • Customer and dealership information: information supplied by dealerships and other business customers through customer relationship management systems, service systems, integrations, and authorized data transfers, potentially including vehicle, purchase, appointment, and service history.
  • Website and technical information: IP address, browser and device information, pages visited, approximate location derived from IP address, cookies, and similar usage data, where collected.

2. How We Use Information

We use personal information as appropriate to:

  • Operate, maintain, secure, and improve our website and services.
  • Provide AI-assisted voice, SMS, and chat interactions and support customer communications, appointment workflows, and related dealership services.
  • Respond to inquiries and provide customer support.
  • Process information under agreements with dealerships and other business customers, following their applicable instructions.
  • Monitor service quality, investigate issues, prevent fraud or misuse, and maintain records necessary for operations and compliance.
  • Comply with legal obligations and enforce applicable agreements.

We do not represent that every category of information or use applies to every service.

3. AI-Assisted Communications

Some services use automated or AI-assisted systems, including virtual agents, to interact with individuals through chat, text, or telephone. These systems may use information supplied during an interaction and relevant records made available by the business customer to generate responses or complete authorized tasks. Interactions may be logged or reviewed for service delivery, troubleshooting, quality, safety, and compliance, subject to applicable agreements and law.

AI-generated responses can be inaccurate. Where appropriate, individuals should verify important information with the relevant dealership or business.

4. Text Messages and Telephone Calls

Where SMS or telephone communications are offered, messages and calls may be sent or handled on behalf of a dealership or other business customer. Message frequency varies by program and interaction. Consent, opt-out rights, and other terms depend on the particular program and applicable law. Where supported, recipients may reply STOP to opt out of SMS communications and HELP for assistance. Message and data rates may apply.

We do not sell or share mobile opt-in information or SMS consent with third parties for their independent marketing purposes. We may share such information with service providers and the business customer as needed to deliver the messaging program and honor preferences.

Call recording and transcription, when used, are subject to applicable notice and consent requirements.

5. When We Share Information

We may disclose personal information to:

  • Business customers: dealerships and other organizations for which we provide contracted services.
  • Service providers: hosting, cloud infrastructure, telecommunications, messaging, analytics, security, and technical support providers that assist us in delivering services.
  • Professional advisers and authorities: when reasonably necessary to obtain advice, comply with law, protect rights or safety, or respond to lawful requests.
  • Transaction parties: in connection with a proposed or completed merger, acquisition, financing, or sale of assets, subject to applicable safeguards.

Our agreements with service providers and business customers may impose additional restrictions on the use and disclosure of personal information.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies for site functionality, security, performance, and analytics. Available browser settings may allow you to limit cookies. Some site functions may not operate as intended if certain cookies are disabled. We will update this section to reflect the specific technologies actually deployed on the website before publication.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. No website, transmission method, or information system can be guaranteed completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, meet contractual requirements, maintain appropriate business records, resolve disputes, and satisfy applicable legal obligations. Retention periods vary by information type, service, customer instructions, and legal requirements. When information is no longer required, we take appropriate steps to delete, de-identify, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the use of your personal information, and to exercise other privacy choices. We will review and respond to requests as required by applicable law.

If your information was provided to us by a dealership or another business customer, that organization may be responsible for handling your request. We may direct you to the relevant organization or assist it in responding.

You may opt out of eligible SMS programs using the instructions provided in the message, including replying STOP where supported.

10. Children’s Privacy

Our website and business services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information directly to us, please contact us so we can review the concern.

11. External Websites and Third-Party Services

Our website and services may link to or interact with third-party websites, dealership systems, and other services. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to This Policy

We may update this Privacy Policy as our services, practices, or legal obligations change. We will post the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice.

13. Contact Us

For questions about this Privacy Policy or requests concerning personal information, contact:

Badco.AI / Badco Systems

Email: privacy@badco.ai